Based on the agreed approach, we quote, prepare and train to meet that goal. Our preparation often involves engaging with the people who will be trained (e.g. by means of customised questionnaires). We get consensus in advance of what would define ‘success’. Training may take a variety of forms, from one-to-one tutoring to workshops, online discussions or blended learning. In some cases, an intensive public workshop or part-time online course may be the most cost-effective way of reaching your first-step goal.

NEXT STEP 5 | Evaluate and decide

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